The emergency telephone number in Australia is 000 -- it is NOT the American number. We do things differently here.

The ANU Security and Emergency Telephone number is 612 5 2249. PUT IT IN YOUR PHONE NOW. WE MEAN IT. DO IT NOW.

ANU Security provides extensive security services for students, including after-hours security escorts and the On-campus, on-demand night bus.

HAVE YOU PUT ANU SECURITY'S NUMBER IN YOUR PHONE YET?

The Main Reception desk is located on Level 2 of the JG Crawford Building (Bldg 132).

Bicycle parking. Riding to Crawford is by far the best transport option for most students. There are approximately 80 spaces for parking bicycles around the Crawford School, but you should bring a bike lock if you want to park your bike in one of these spaces. Bikes do get stolen at ANU. There is also a swipe-card accessible, locked bike cage behind the Gardener's Cottage. To use the bike cage, email cap.facilities@anu.edu.au requesting permission, and your student card will be activated to allow access. Don't forget to provide your student number.

Car parking. Car parking at ANU isn't brilliant. Our advice is that you either ride a bike, catch a bus, or get a lift -- all are less frustrating, cheaper, and better for the environment than is driving. What's more, you reduce the risk of being in a car crash. Nevertheless, ANU has various kinds of motor vehicle parking space available:

• Surface parking. Allows permit-holding, full-time students to park in designated areas on the ANU surface. Expensive, plus spaces fill up quickly (well before 9 am) during semester.

• Parking stations. Multi-storey parking for permit-holding, full-time students. Expensive.

• Resident parking. For permit-holding residents of student accommodation. First-come, first-served.

• Casual parking. Pay-as-you-go ('Cell-o-Park') parking, free parking for specified time periods (e.g., 30 minutes, 2 hours, 3 hours, etc. -- this parking is limited and difficult to find), and 'pay and display' voucher parking. Expensive. Not a viable option for daily commuting.

• Motorcycle parking. Free in designated areas, but you need to pay if you use a car space.

• Disability parking. Available for permit holders. If you do not have a permit, do not park in disability parking spaces. If you do, we will call Security and they will come and fine you. Don't think we are kidding: the Chief Warden does this regularly. It is not cool if you take up a disability park when you have two arms, two legs, and a heartbeat and are perfectly capable of unimpaired ambulation. Disability parking enables disabled and mobility-impaired people to safely exit and enter their vehicles, so this is as much about safety as it is about being closer to a facility.

If you park in a no-parking area you risk being fined. For all ANU parking options, visit the ANU's Transport and Parking page.

The PhD Common Room is located on Level 2 of the Stanner Building and has kitchen facilities, including a coffee machine, toaster, microwaves, refrigerators, and a lovely view of Black Mountain. Feel free to use the facilities when you need to get away from your desk, but please do not use the Common Room to hold tutorials or student consultations.

We're pretty proud of our Common Room because people keep it clean, which can't be said for many similar facilities around campus. Common Room etiquette is nothing spectacular, so please follow it:

• Help keep the room clean. Wipe over any spills you (or others) make and clean any food- or beverage-making equipment after use. Thanks.

• Do not leave dirty dishes in the sink. They will be binned if left unwashed. Really. They will be put in the bin.

• Take your dishes with you or put them away. Dishes left on the counter will also be put in the bin.

• Leave others' food alone. They paid for it and brought it in, so clearly they want to enjoy it themselves.

• Date any food that you put in the fridge. Food (and the container it is in) will be thrown out if it 1) is past its use-by or best before date, 2) has been in the fridge ten days or longer, 3) is not named and dated. Again, if you think we're joking, try us, and then you can scrabble around in the bin trying to find your undated lunch.

• Dump any fridge food that is off. Everyone has permission do this (the food doesn't have to be yours) for health and safety reasons. Perishables stored in the fridges should be eaten within a week. Any food that has gone off can be thrown out by anyone as it represents an occupational health and safety hazard. If you find any food that has gone off, please throw it out.

• Save water. Don't leave the taps running, and if you need to wash up, please plug the sink. Water conservation is vital in Australia because of our climate and geography, and is not just a quaint cultural quirk.

• Save energy. Only switch on the Common Room lights when necessary. The room receives lots of natural light, so enjoy it.

• Recycle properly. There is a bin for garbage and a bin for recycling in the Common Room kitchen. Please recycle where possible.

If you are issued with a SALTO swipe card, please note that SALTO cards have a 7-day update period programmed into them upon issue and they must therefore be revalidated within this update period. You can update your SALTO card at a SALTO update point (the silver boxes near the upper entrance to the Weston Theatre, at Seminar Room 1 in Stanner, and at Crawford Main Reception) for another 7 days of access.

Please do not email individual IT people if you need IT help. Instead, you must log a job with the ANU's IT Service Desk. You can also call the IT Service Desk on 6125 4321.

You might receive spam emails, some highly sophisticated, targeting ANU email accounts. In many cases these spam emails are generated from compromised accounts, so they may look like legitimate emails. An increasing number of staff and students have been tricked into providing their credentials (username and password) to malicious entities on external links, resulting in their email accounts becoming compromised. These accounts are then often used to send further phishing emails both inside and outside ANU.

Please be careful and check emails before responding, clicking on the links, or opening attachments. The ANU Cyber and Digital Security Team has published information about phishing emails detailing the steps you can take to identify a malicious email. See the ANU's Cyber Security notifications.

ANU IT will never:

1. Ask you to link your accounts to third party services

2. Require that you 'validate' your credentials through links in emails

3. Send notification to 'Terminate your account'

4. Block your email account if you did not login on a particular site

5. Send you a 'Mailbox is full' email and suggest that your email will be blocked if you do not take some action

Some things that ANU IT will always do:

1. Address you or your group by name

2. In the Signature block we will always provide a name and number of the person sending the email

3. Send emails in ANU User notification format providing

   • Date, time and system affected

   • Reason for the notification

   • Incident or change numbers that can be referenced in ANU systems

   • Precise description of tasks being performed

   • A contact point for the incident/change and a phone number in case you have questions

   • Links that will take you to ANU systems or ANU sites unlike the links in malicious emails

   • Give you enough warning through newsletters and email updates for any new changes coming into effect at ANU.

Staff or students who are unsure about the legitimacy of an email should always contact the ANU Service Desk at (02) 612 54321 (from outside of the ANU) or on extension 54321 (from within the ANU) before opening or responding to a suspicious email.

If you come across any IT security breaches or incidents, you must report them by emailing it.security@anu.edu.au
or calling 02 6125 6333. You can also forward any suspect e-mail to it.security@anu.edu.au and they will investigate the matter. Should such an email prove false, IT Security will create a filter for the whole ANU and so no one else will get that style of message. Security incidents include:

• Unauthorised access attempts (hacking)

• Phishing

• Theft, or loss of critical data or IT equipment

• Disclosure of passwords or other authentication credentials

• Unmanaged virus or malware infections

• Work practices that may breach ANU security policies

• Suspicious activities or behaviour

What to include in reports
Please supply as much information as possible about the incident. This might include:

• Times and dates of events

• IP addresses or hostnames of computers

• Usernames or identification of people

• Operating system or software versions

• Any error messages or behaviour displayed

• Contact details where we can reach you for follow-up

• Please DO NOT include passwords, PINs or other private information.

See Reporting an IT security incident for more information.

You are provided access to the photocopiers and printers on Levels 1 and 2 at the lake-end of the Stanner Building. Again, recalling the Crawford PhD ethic of mutual responsibility, there are some basic courtesies we ask you to observe around the use of these facilities:

• Check the paper tray after each copy or print job and re-fill it if necessary.

• Order paper and toner if either or both are low. Email crawford@anu.edu.au.

• Clear your paper jams. Don't just walk away -- it only makes you feel guilty, and rightly so. If you can't clear a jam, ask someone else to help. If, despite your best efforts, the machine still isn't working, then contact crawford@anu.edu.au and let them know there's a problem. It's real easy.

People get really frustrated when copiers and printers don't work, but they mostly don't work because no-one really cares to do much of the above. Let's aim to be the first workplace in Australia where we solve our own print and copy problems by not walking away from them. What a goal.

The WEH Stanner Building (Bldg 37) sometimes experiences air conditioning problems (usually too cold). If you find this to be the case, please contact cap.facilities@anu.edu.au so they can address the problem. Please do not bring in your own heater. Personal heaters are not permitted in Stanner for the following reasons. Please take the time to read and understand them.

1. Several rooms at once are linked together on one airconditioning unit and thermostat. This means that if you bring in a heater, then your room will heat up and the thermostat will read the room as being too hot. The system will then blow cold air to all the rooms on the same unit. While your toes might be warm, everyone else in a room with airconditioning linked to yours will have cold air blown at them.

2. If you use a heater that you bring in from home and it causes a hazard, fire, or similar, then you could be liable for a fine; if your heater is inspected and determined at fault by COMCARE, the penalty is around $18,000 for the regulations violating body corporate (i.e., the Crawford School) and around $3,600 for an individual.

After-hours heating can be found in the After-Hours Air Conditioning Panel located on Level 1, Stanner, in the corridor to the left of Seminar Room 1, in the wall opposite the staff kitchen. Please do not remove the key to the panel and please do not leave the panel door open.

To make a room booking, follow the following procedure:

1. Check room availability at the timetabling website. Go to Visit t imetable viewer > Locations > Location Timetables > Select Location(s) > Select period(s) > Select day(s). To find the Crawford conference rooms (i.e., Canberry and Springbank), the location is listed as '/Crawford Conference Rooms' at the top of the drop-down menu.

2. Once you have found an available venue, contact cap.facilities@anu.edu.au with a subject line beginning, 'ROOM BOOKING:' and ask to book that room. You should state the purpose for which you want to make the booking. Cc the PhD Academic and Research Skills Advisor, just so that CAP Facilities knows that the request has been noted by PhD staff.

3. If it's all too hard, just contact cap.facilities@anu.edu.au and tell them the type of room you are after; but it's a courtesy to have some kind of idea of what's available to start with. Besides, it can save both you and CAP Facilities lots of back-and-forth (and potential frustration) if you have checked room availability yourself beforehand.

To book the Murdoch Room, make a request via Outlook by sending a meeting request to 'Building 73, Old Canberra House, Rm 2.112, Murdoch Board Room'. The system will prompt you if the room is not available, and will suggest an alternative time.

The Crawford School has a strong tradition of integrated academic skills delivery. Many of our students are mid-career, and while they may not have studied formally for some time, they bring many skills and experiences with them. Participation in Academic and Research Skills will help you to make a successful transition to the demands of academic study and will also enhance professional skills.

For PhD students, academic and research skills training is available in the form of workshops and intensive courses offered throughout the year for students at all stages of their degrees. Whether you're just starting out, right in the middle of things, or ready to submit, hopefully there will be something for you. Workshop topics include Finishing and submitting, Grants and awards, The literature review, Research proposals, Writing your thesis introduction, conclusion, and abstract, Thesis writing, Grammar essentials, and much more.

You can also consult the PhD Academic and Research Skills Advisor for an individual consultation to discuss the development of research proposals, thesis writing, field reports, seminar presentations, and to arrange copyediting of the final thesis (if deemed necessary), as well as general academic progress issues. The PhD Academic and Research Skills Advisor can help you with things such as thesis writing, journal article writing and publication, research project management, reading strategically, structuring text, compiling literature reviews, time management, oral presentations, thesis completion, supervision, and more. To organise a consultation time, contact the PhD Academic and Research Skills Advisor.