Expert communication for stakeholder engagement

Crawford School of Public Policy | Executive course


Advanced communication is at the heart of being able to engage stakeholders successfully to ensure that policies are better planned, more accurately informed, are accepted and implemented.

Course date: 
9.30am–4.30pm 21 November 2018

Course overview

Effective communication is at the heart of good public policy. It is the foundation for successfully engaging stakeholders to make sure policies are better informed, realistic, citizen-centred, broadly supported and well implemented. This means that, in the world of public policy, high-level communication skills are needed beyond the domain of official ‘communications’ units. Indeed, to be truly effective, communication must permeate the policy process, and offer more than the familiar practices of ‘public relations’ or doing a better job of ‘explaining the facts’.

In this course, we will introduce core concepts, principles and practices that underpin the art and science of collaborative communication. Using interactive approaches that draw on participants’ own experiences and real-work challenges, we will explore the essential mindsets and skills that promote the ability to engage stakeholders, for example by:

  • doing more ‘listening’ and less ‘telling’

  • being open to, and respectful of, diverse views and perspectives – especially those that do not agree

  • being transparent about the risks of your initiative alongside the benefits

  • sharing dilemmas and decision-making; reduce power differentials.

Cost: $1,350 GST incl; Group discounts applicable.

Course date: 9.30am–4.30pm 21 November 2018

Venue:#132, Crawford Building, Lennox Crossing, ANU

Enrol now

Download registration form here

Complete your registration form and email to

We’ll contact you to confirm your enrolment. Invoices are raised post-course to cater for any changes or cancellations prior to the course date. If you would like an invoice prior to the course, please let us know when you send through the registration form to

For further enquiries, please email us or call 02 6125 2154.

Important information about your enrolment

All full day subscription courses are $1,350 (GST incl) unless otherwise specified. Maximum class size is 22 participants. Full day courses run from 9.30am - 4.30pm.

Group discounts are available for bulk registrations of 3 or more participants. To receive the group discount, registrations must include full details of all participants attending.

Cancellations or changes to course registrations should be provided in writing to at the earliest opportunity. Substitutions of registrants or shifting to other courses is permissible but subject to approval and may incur a cost.

Please view our Cancellation Policy for further information.

Course convenor

Dr Pamela Kinnear

Pamela is an experienced policy professional, skilled facilitator and strategic thinker. Her consultancy work is grounded in a successful 20+ year career at senior executive levels across government, non-government sectors, as well as research institutes where she engaged in high-profile research and public policy commentary. This diverse background means that Pamela understands issues from a variety of perspectives, aware of the tensions and challenges involved in policy – especially in time-pressured, high-profile, or complex work. She is a skilled facilitator – committed to creative approaches to support sense-making and genuine engagement for those working with complex issues in challenging environments.

Pamela is a consultant for government and non-government clients, providing consulting and facilitation services in a range of areas such as policy analysis, engagement and implementation, risk and public trust, data and privacy, organisational culture and strategy, emotional intelligence, team and individual capacity development. She brings to this work an enthusiasm for interactive experiential thinking and learning methods that support innovative but realistic insights and transformative change for individuals, teams, projects and partnerships.

Pamela’s previous positions include:

  • Group Head, Australian Institute of Health and Welfare

  • Deputy Chief Executive, Universities Australia

  • Assistant Secretary, Department of Prime Minister and Cabinet (various positions, social policy)

  • Various executive positions Department of Families, Housing, Community Services and Indigenous Affairs

  • Senior Research Fellow, The Australia Institute.

Updated:  24 March 2017/Responsible Officer:  Crawford Engagement/Page Contact:  CAP Web Team