Strategic thinking and planning in a complex and uncertain world

Crawford School of Public Policy | Executive course
Executive program


How to develop strategy in a complex and uncertain landscape

No longer can we develop plans, implement them and expect that we get the anticipated results. In a complex and uncertain policy environment, strategy development requires a new way of thinking and working that will enable plans to be useful and effective. This course will draw on the principles of systems thinking and complex adaptive systems to frame new approaches for planning that enable the development of outcomes, objectives and actions to be developed with sufficient flexibility that will enable change in direction to changing circumstances.

See related:
- Emergent leadership series
- Adaptive thinking for complex policy development
- Foresighting skills to design and implement adaptive practices

This course will run as an online and distance program in 2021. It is scheduled to run for two weeks, 29 November - 10 December 2021 with a course orientation / meet and greet on 29 November. Specific dates and times (AEDT, Canberra time) to note in your diary are as follows:

  • 2-3pm Monday 29 November 2021 – meet and greet session
  • 2-3:30pm Thursday 2 December 2021
  • 2-3:30pm Thursday 9 December 2021

Note: Dates and times are in Canberra time (AEDT/GMT+11). The calendar invite for each session should automatically adjust to your timezone when you add it to your calendar. You can check at a site like this to be sure.

Course date: 
29 November – 10 December 2021
Online and distance

Before/by 29 October 2021: $1,195

After 29 October 2021: $1,495

Group discounts available.

Course overview

The assumption that an agency can set a plan, implement it and expect that the intended results will be realized is no longer valid. In a complex and uncertain policy environment, strategic thinking and strategy development requires a new way of thinking and working that will enable the plan to be useful and effective. This course provides participants with:

  • models and frameworks for undertaking strategic thinking and strategic planning;
  • the experience in distinguishing between strategic thinking and strategic planning
  • developing prospective (rather than retrospective) measures to determine the effectiveness of policy and strategy
  • an introduction to the principles and practices of systems thinking and complex adaptive systems as a lens to undertake strategy development.

These principles will enable participants to think and work differently for a complex and uncertain policy environment. Participants will be presented with models and frameworks and will be expected in small groups, to apply them to current policy issues. Participants will be coached and mentored in a small group work environment to practice strategy development using the principles of systems thinking.

Participants will be facilitated to engage in large and small group conversation to explore the principles, make sense of them and apply them in small group exercises

Topics to be covered:

  • Framing strategic thinking and planning in an uncertain and complex policy environment
  • Understanding the nature of change and how that influences the nature of policy and strategy development
  • Understanding ambiguity and uncertainty when undertaking strategic thinking and strategic planning and how to respond to each
  • Models and frameworks for strategic thinking and planning
  • Principles of Systems Thinking and Complex Adaptive Systems to understand complex and uncertain business/policy landscape
  • Application of models and principles for undertaking strategic thinking and planning
  • Understanding and managing entrained human behaviour patterns and their impact on strategy development

Learning outcomes:

  • Understanding the nature of change and how that influences the framing of policy and strategy development
  • Understanding the distinctions between strategic thinking and strategic planning
  • The capability to identify the difference between ambiguity and uncertainty and how to respond accordingly to develop strategy
  • The capability to identify uncertainty, understand it and include the implications of it throughout the strategic plan
  • The capability to design a strategic plan and develop statements of outcome with the associated performance indicators and activities
  • The capability to better understand people during strategy and policy development and how to better manage relationships to achieve intended business outcomes

Anticipated behavioural and business impacts include:

Participants will be able to frame the issues/external operating landscape from a systems perspective. Such a perspective will provide deeper understanding why and how issues are arising and identify appropriate solutions. This process strongly supports new kinds of conversations within the business that lead to new insights.

As a result of the course, participants will tend to work more as a team to explore the nature of the system under study. They would identify key driving forces shaping the system and consider the complexity around those driving forces. A series of conversations would lead to suggested strategic responses given the complexity and uncertainty that will shape the system under study.

Participants from the course will begin to talk about intended outcomes and results in response to key driving forces and emergent patterns in the operating landscape. They would then identify contextually relevant solutions/activities to achieve those results. This is in contrast to more usual approaches to just presenting solutions without firstly considering the intended results that are to be achieved.

Who should attend?

This course is of interest to any sector that needs to understand the nature of its business environment and develop an organised response with the capacity to identify emerging trends and be able to respond to them. It is suitable for APS6 - SES level (or equivalent).

Online training: How it works

This is a real-time, date-specific course, in which you will join live classes, engage and connect with experts, other course participants and the Executive Education team. Here’s how it works:

  • Pre-course live session. This is an opportunity for you to grab a cuppa and join our meet and greet before the course commences.
  • Practice + Study. Set aside up to 2 hours per day – this time commitment will vary depending on how deeply you choose to engage with the material. It is up to you.
  • Course pack. Each participant will receive a carefully curated workbook, which includes everything you need to guide you through the course.
  • Live sessions with presenter. This is a specified date and time for you to come together with the presenter and other participants to consolidate your learning.
  • Post-course. On completion of the course, you will receive your post-course resources for your reference and further learning.

Why choose online training?

  • No time off work – study and practice when you can.
  • Busy schedule? No problem, you can go at your own pace, join just the live classes, and do the course work whenever suits you best. We know that work and family obligations can be overwhelming. Mix and match the schedule to fit your life.
  • No travel. This is a course right at your fingertips. With no travel expenses, this is a very affordable option for high-level training with world-leading experts.
  • Live interaction with world-leading experts. You’ll have direct access to all the best resources and trainers.
  • Working remotely? With the online and distance format, we welcome participants from around the world to join us.


What if I can’t make a live session? No problem, we understand you are busy. Live sessions are recorded and transcribed for you to catch up in your own time.

What if I’m in a different time zone? All advertised course times up until 3rd October 2021 are scheduled in Australian Eastern Standard Time (AEST) otherwise known as GMT+10. From 3rd October to 3rd April 2022 scheduled times are Australian Eastern Daylight Time (AEDT) or GMT+11. Convert for your time zone here.

What if I am not tech savvy? As long as you have access to a phone or computer, you’ll have no problems. This is a low-tech course designed for everyone. If needed our team is here to help – contact us at

What if I have questions? We would love to hear from you. Contact our team at

Course presenter(s)

Dr Gary Saliba

Dr Gary Saliba is Director of Strategic Journeys, a management consulting company, which assists people in organisations in strategy development work.

The unique role of Gary and his company is the integration of systems thinking, complex adaptive systems with futures studies and strategy development. This approach has enabled him to consult extensively across a range of government and commercial enterprises to develop organisational strategy that is based on plausible futures, using the scenario development methodology.

Gary’s approach is to work with people to enhance their processes in understanding their organisation’s operating environment and their own ways of operating. This all leads to more informed decision-making and improved responsiveness and flexibility in an ever increasingly complex environment.

Gary holds a BSc(Hons), PhD in Applied Mathematics and Dip Ed from the University of Sydney. He is a Fellow of the Australian Rural Leadership Foundation and Graduate of the Australian Institute of Company Directors.

Previous positions include:

  • CEO- Regional Development Australia- Murray Region
  • Manager Australian Taxation Office
  • Projects Officer and participant on the Middle Managers Program- Department of Defence
  • Manager, Ionospheric Prediction Service- Department of Administrative Services

Updated:  17 October 2021/Responsible Officer:  Crawford Engagement/Page Contact:  CAP Web Team