Building and maintaining trust in public sector work: ethical and reputational dimensions

Crawford School of Public Policy | Executive course


In the midst of declining public trust of institutions and experts, it is more important than ever for public officials to understand the essential building blocks for establishing and maintaining trust through ethical behaviour and genuine engagement.

Course date: 
9.30am–4.30pm 6 June 2018
#132, Crawford Building, Lennox Crossing, ANU

$1,350 GST incl; Group discounts applicable

Course overview

By employing ‘sense-making’, participatory techniques that draw on participants’ own experiences, supplemented by research findings, this course will provide a theoretical and experiential basis for participants to understand and practise trust-enhancing behaviour across formal and informal domains. It will also consider the internal dynamics of discussing these strategies within the organisation.

Course convenor

Dr Pamela Kinnear

Pamela brings a wealth of experience at senior levels in government (line Depts, statistical agencies, PM&C), non-government, academic/think tank and consulting sectors including: • Leading major projects of national significance (e.g., reforming Australia’s child support system; disaster recovery – Vic fires/Qld floods; higher education reform; welfare reform) • Conducting research and engaging in public commentary and analysis in the broadcast and print media • Coordinating policy positions amongst nationally dispersed memberships • Speaking in major conferences and meetings and appearing before Parliamentary Committees

Dr Stephen Mugford

Stephen brings over 40 years’ experience as an educator, researcher, facilitator and change management consultant for government, military, private sector and non-government organisations, including: • A focus on ethics in organisations, including the Australian Defence Force (Visiting Fellow at the Centre for Defence Leadership and Ethics), and organisational culture change at senior levels • Expert advisor on major national reviews, including both major ADFA reviews on inappropriate behaviour and bullying • Stakeholder consultations for key public policy issues – such as health reform, prison policy • A successful academic career, specialising in sociology and social psychology, with an international reputation in criminology and drug policy

Updated:  24 March 2017/Responsible Officer:  Crawford Engagement/Page Contact:  CAP Web Team