FinTech and the future of financial services: What are the research gaps?

New financial technologies (FinTech) have erupted around the world. Consequently,
there has been a considerable increase in academic literature on FinTech over the last
five years. Research tends to be scantily connected with no coherent research agenda.
Significant research gaps and important questions remain. There is much work to be
done before this area becomes an established academic discipline. This paper offers
coherent research themes formulated through focus group meetings with policymakers
and academics, and also based on a critical assessment of the literature. We outline
seven key research gaps with questions that could form the basis of academic study. If
these are addressed it would help this area become an established academic discipline.